Support
We aim to respond within one business day. For most questions, the documentation below probably has the answer faster than email would.
Contact us
Email: support@lavoix.ai
Include your account email + a clear description of what you were trying to do and what went wrong. Screenshots help when something looks off visually.
Already signed in? Use the in-app feedback drawer — open the help menu (the ? button at the bottom-right of the dashboard) and click Send feedback. Messages route into our triage queue and we can see the page you were on when you sent it.
Documentation
- Zoom integration — connect your Zoom account, import recordings, manage permissions, remove the app.
- Adding Zoom recordings (manual upload) — for recordings that aren't in your Zoom Cloud library (local recordings, shared links, etc.).
- Fair use policy — daily soft caps + monthly backstops on AI Q&A for Basic, Pro, and Team plans.
- Plans & pricing — Free, Basic, Pro, Team tiers and what each includes.
- Privacy policy — what data we collect, how it's used, retention.
- Terms of service — the legal stuff.
Common questions
A video is stuck on “processing.”
Most videos finish within 1-3 minutes. If a video has been processing longer than 10 minutes, open the project, click the video, and check the Sources rail kebab menu — there's usually a clear error message if something failed. If there's no error message but it's still stuck, email us and we'll look at the processing logs for that video id.
I can't add a YouTube video.
The most common cause is that the video has captions disabled and is in a language Whisper can't auto-detect. The error message in the Sources rail will say which step failed. If you're sure the video has captions and the error doesn't make sense, send us the YouTube URL.
I want to delete my account.
Open the avatar dropdown (top-right of the dashboard) → Account → scroll to the Security tab in the inline profile. Click Delete account. Deletion is immediate and cascade-removes every project, video, Q&A, and integration token associated with your account.
I want to cancel my subscription.
Open the avatar dropdown → Billing → click Manage subscription. That takes you to the Stripe customer portal where you can cancel, pause, or update payment methods. Cancellation takes effect at the end of your current billing period; you keep paid access until then.